privacy
Support Rates
Those not on a support contractMonday - Friday 9:00 am 5:00 pm
Note: Charged in 15 minute blocks
DROP Tools support $350/hr + gst actioned with in 2 hrs
Same day support $250/hr + gst actioned with in 6 hrs
Next day Support $200/hr + gst
Afterhours call out
Minimum call out 1 hr $350/hr + gst plus callout fee of $250.00 + gst
subject to change without notice
as at 31-1-2018
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Common Questions about Website Hosting
Do I need a domain name to get web hosting?
You will need a domain name if you want to have email or a website. You can use your own existing domain name or purchase a new one.
Why do i have to pay for web hosting when i purchased a web domain?
Look at it like this:
- The address of a Post Box is like say your domain name
- The annual rental of the Post Box is like the Website Hosting
- The size of the Post Box is like the size of the Website Hosting packge
the bigger the Post Box or hosting package the more website pages and emails it will hold - The Letters in the Post Box are your website pages and emails.
How much space do I need?
The amount of space you need depends on how many emails you will send and receive and the size of the files on your website. If you run out of space we offer flexible upgrade options.
What sort of website do I need?
The type of website you need depends on your business goals and your potential customers. To generate some extra leads you may require a brochure-style website. To display your products or services you should seriously consider a database-driven website. If your customer demographic ia a younger audience then you'll need an interactive, content-rich website.
If you have a unique idea and will develop your own website then you'll need to allow for extra space and bandwidth. When considering your own needs it's necessary to investigate your competitors websites.
support
Standard Support Hours
Monday - Friday
9:00AM to 5:00 PM
Australian Eastern Time These hours exclude Australian Vic public holidays.
